Recently Frequently Asked Questions (RFAQ)

February 4th, 2009

11 comments

Posted in: Chitika | Premium, Front Page News, Inside Chitika, PPC Ad Units, eMiniMalls

1. What happened to my traffic from October and November?!? It’s gone!!

The “unaudited” (or ‘raw’) data is cleared from your account every 60-90 days. The reason for clearing your past months of unaudited data is to speed up loading of your current reporting data.

However, your audited stats (which is what payments are based on) will never be cleared from your account. Here’s a great knowledgebase article on how to view your audited data.

To view your “audited” revenue stats in your reports simply click on “Change Report Metrics/Settings” and select “Audited Revenue”:

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2. What happened to Chitika | eMiniMalls?

Chitika | eMiniMalls have been upgraded to Chitika | Premium ads over the past year. With this change we can now cater to ALL types of websites - finance, health, automobile, etc., instead of focusing on websites centered around shopping products & product reviews. Since this upgrade our publisher network has grown from 17,000 to 39,000!

Learn more about Premium and its award-winning innovative technology here.

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3. How come I see “mortgage” ads in my Premium ads? My site isn’t about mortgages!

Premium Ads can only be seen on your page by visitors who enter your site from a search engine, and the ad displayed in this unit will be based on the term they searched for. To preview the ad, we created a Preview Tool that will show you a “test” of how the ad will appear to a search engine visitor reaching your site. The default term for this ‘test’ is “mortgages”.

To use the Preview Tool- Add this text to the end of your URL: #chitikatest=mortgage
Then click ENTER, and Ctrl + R to refresh your page.

You can change the term for this ‘test’; if you change the word “mortgages” to “cars”, you would see an add for cars, etc.

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4. I tried logging into the support section, but it wouldn’t let me!

The log-in for our Customer Support System is different from the account section of chitika.com - this way, non-members can submit questions.

FIRST, click “Submit a Ticket“, to contact support. After you submit your question, you will receive an email with a user name (your email address) and password to log in to the Support section. If not, try checking your spam folder (sometimes the spam monster steals our emails).

We want to encourage anyone who has an issue with their ads or any part of Chitika services to let us know so we can work on fixing it right away. You may have noticed our Feedback tab throughout our website - thank you all for your great feedback!

11 Responses to “ Recently Frequently Asked Questions (RFAQ) ”

1. 
   jangkrikjr Says:
   February 6th, 2009 at 12:55 pm

   Thanks for this info.

2. 
   sam Says:
   February 8th, 2009 at 6:28 pm

   thanks, its very insignfull

3. 
   Josh Tam Says:
   February 17th, 2009 at 10:54 am

   Different logins for publisher and support system? No wonder…

   Thanks for the update.

4. 
   Razib Ahmed Says:
   February 17th, 2009 at 3:14 pm

   Please, arrange wire transfer and/or Western Union payment options for International publishers as soon as possible.

5. 
   Isaac Yassar Says:
   February 28th, 2009 at 6:38 am

   Thanks for the info. I hope all the four do not happen to me :D

6. 
   automotive floor jack Says:
   March 14th, 2009 at 7:57 am

   I have to say, I could not agree with you in 100%, but it’s just my IMHO, which indeed could be wrong.
   p.s. You have an awesome template for your blog. Where have you got it from?

7. 
   Chitika Says:
   March 16th, 2009 at 10:33 am

   @automotive floor jack

   The template was custom made by Chitika- it’s not available for download at this time. Thank you for your kind words :)

8. 
   ReDs Says:
   March 27th, 2009 at 3:48 am

   Hi,

   I got approval for my site from Chitika and I have put the chitika code on my site…But I am not able to see ads on my site..please can anybody help me on this…???

   Thnx in Adv..
   Rgrds,
   RedS

9. 
   Karla Says:
   March 27th, 2009 at 11:06 am

   Hi ReDs

   When you generated your Premium ad code, there was a prompt that came up having you check a box making sure you understood that “..Chitika | Premium will display only to my search engine traffic (from US and CA).”

   What that means is, unless you are entering you site via search engine, you will also not see your Premium ads. But what you can do is view a “sample unit”.

   By adding the following line to the end of your url of a page with a Chitika ad on it: #chitikatest=

   After the “=” you can type in a keyword related to your site, like “car stereo” for example. So then you would type:

   http://www.yourwebsite.com#chitikatest=car stereo

   Then hit “ENTER” and “F5″ to refresh your page.

   Hope this helps,
   Karla

10. 
    RTFVerterra Says:
    April 6th, 2009 at 11:05 am

    Hi, I just applied as publisher, I am still waiting for the approval. I have a question (assuming I am now a publisher): I am running three websites, I only applied my main site during the registration process, can I add Chitika to my two other sites? Thank you.

11. 
    Chris Harris Says:
    July 27th, 2009 at 6:15 pm

    Very interesting post - Might be old news, but it was new to me, Cheers

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