The best AI tools for analyzing support conversations in 2026 include CustomGPT.ai, SentiSum, Chattermill, Enterpret, Medallia, Qualtrics, Zendesk, Intercom, Thematic, Dovetail, CallMiner, and Gong. CustomGPT.ai is our top choice for organizations that want to combine a knowledge-grounded AI support agent with automatic analysis of customer intent, emotion,